Profile
Mohamad S. - 13306 Help Desk Technician from Canada
Completed
0
Assigned
0
Invites
0
Posted
0
Payments
$0.00
Rate/hr
$16.18
User ID
Mohamad S. - 13306
Toronto, Canada
11:49 AM, GMT -04:00

Mohamad S. - 13306 Help Desk Technician from Toronto

About

● 5+ years combined experience in customer service used in retail and project environments ● Mature leadership and communication skills honed through mentoring peers and taking initiative in projects ● Knowledge of networking and business systems analysis attained through various university courses and projects completed at York University ● Exceptionally dedicated professional with keen interpersonal, communication, and organizational skills, as well as cross-functional collaboration, team leadership, project management, and resource allocation expertise ● Passionately committed to individual and career growth, always seeking new opportunities to learn and gain knowledge
Occupation

Help Desk Technician

Work experience
2021 - Present
Pandemic Response Representative
Women's College Hospital
2019 - 2020
Service Desk Analyst
Leonardo Worldwide Corporation
2019 - 2019
Technical Support Representative
Ecobee
2017 - 2019
IT Support Technician
York University
2015 - 2020
Sales Lead
Community Safety Publications
Education
2021 - Present
Sheridan College
Diploma
2016 - Present
York University
Bachelor of Computer Sciences
Calendar
October 2021
SU M TU W TH F SA
Available
Unavailable

Skills

Agile Methodology
5 Y
Android
5 Y
Apple Mac
5 Y
Cloud Computing
5 Y
Communication Skills
5 Y
Data Storage
5 Y
Gantt Charts
5 Y
Internet of Things
5 Y
iOS
5 Y
Laptops
5 Y
Linux
5 Y
Mac OS
5 Y
Managerial Skills > Team Management
5 Y
Microsoft Excel
5 Y
Microsoft Office 365
5 Y
Microsoft Windows
5 Y
Network Topology
5 Y
Project Management
5 Y
Scrum Methodology
5 Y
Troubleshooting
5 Y
Virtualization
5 Y
VMware
5 Y
Waterfall Methodology
5 Y

Other skills

backup and recovery methods
Demonstrate baseline security skills
hardware troubleshooting
Organizational Skills
Performed periodic maintenance
Systems Analysis > Business Systems Analysis

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