Profile
Midhun Das P. - 14217 Help Desk Technician from Canada
Completed
0
Assigned
0
Invites
0
Posted
0
Payments
$0.00
Rate/hr
$16.99
User ID
Midhun Das P. - 14217
Toronto, Canada
12:05 PM, GMT -04:00

Midhun Das P. - 14217 Help Desk Technician from Toronto

About

Above 11 years of experience as Professional Electronics engineer providing technical support to various customers in telecommunication field. 7 years of relevant experience in the field of technical support. Team Lead who undertakes end to end complex project assignments from planning, designing and implementation, meets tight deadlines. Worked on management, estimation and co-ordination of critical projects for several national and international clients. Always ensures hundred percent customer satisfaction. Visa status is Canadian Permanent Resident.
Occupation

Help Desk Technician

Work experience
2021 - Present
Technical Support Representative
Sykes Group, Toronto, Canada
2016 - 2020
Team Lead
Centena Group - Dubai
2011 - 2015
Senior Electronics Engineer
Elcome Integrated Systems Pvt Ltd, Kochi, India
2008 - 2010
Graduate Trainee
Cochin Shipyard Ltd, kochi, India
Education
2004 - 2008
Mahatma Gandhi University
Bachelor of Technology
Calendar
October 2021
SU M TU W TH F SA
Available
Unavailable

Skills

Business Needs
9+ Y
Customer Satisfaction
9+ Y
Customer Service
9+ Y
Firewalls
9+ Y
LAN/WAN
9+ Y
Managerial Skills > Team Management
9+ Y
Microsoft Excel
9+ Y
Microsoft Office
9+ Y
Microsoft PowerPoint
9+ Y
Microsoft SQL Server
9+ Y
Microsoft SQL Server 2008
9+ Y
Microsoft Windows 10
9+ Y
Microsoft Windows 7
9+ Y
Microsoft Word
9+ Y
Multi-tasking
9+ Y
NIC
9+ Y
Project Planning
9+ Y
RAID
9+ Y
Router
9+ Y
Tableau
9+ Y
Troubleshooting
9+ Y

Other skills

ORBit
shell scripting
VSAT (Very Small Aperture Terminal)

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