Profile
Ravi A. - 14334 Information Technology (IT) Analyst from Canada
Completed
0
Assigned
0
Invites
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Posted
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Payments
$0.00
Rate/hr
$18.21
User ID
Ravi A. - 14334
Toronto, Canada
2:25 PM, GMT -04:00

Ravi A. - 14334 Information Technology (IT) Analyst from Toronto

About

Hi, I’m Ravi Anugula, and I’m a Risk analyst. Did you know the common challenge e-commerce and gaming industries face these days? Releasing customer refunds/payouts without verifying the details in depth. I have prevented this kind of fraud transaction and saved $25000 annually. I have suggested tracking the IP location of the user and matching it with the delivery address. It helped a lot to identify IP match accounts and monitor fraud activities: this saved time, money and improved customer satisfaction. I have trained 20 people under me, and I have experience creating tableau dashboard reports, identifying risk patterns, and analyzing the weekly risk transactions. I work closely with the development team to resolve bugs related to the website, mobile app and try to implement new features that increase traffic to the website. I would love to work with big e-commerce giants like you and how your company mitigates this kind of fraudulent transaction.
Occupation

Information Technology (IT) Analyst

Work experience
2017 - 2021
Analyst, Analyst creating
Openplay Technologies Pvt. Ltd.
2016 - 2017
Digital Interaction Advisor
[24]7.ai
Education
2021 - Present
Lambton College
postgraduate diploma
2012 - 2016
College of Engineering
Bachelor of Engineering
Calendar
October 2022
SU M TU W TH F SA
Available
Unavailable

Skills

Android
4 Y
Big Data
4 Y
Cloud Computing
4 Y
Complaint Handling
4 Y
Customer Satisfaction
4 Y
Customer Service
4 Y
Game Design
4 Y
Game Development
4 Y
iOS
4 Y
JIRA
4 Y
Knowledge Transfer
4 Y
Microsoft Excel
4 Y
MySQL
4 Y
Power BI
4 Y
SQL
4 Y
Tableau
4 Y

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