Profile
Amit P. - 13271 Help Desk Technician from Canada
Completed
0
Assigned
0
Invites
0
Posted
0
Payments
$0.00
Rate/hr
$28.31
User ID
Amit P. - 13271
Brampton, Canada
11:04 AM, GMT -04:00

Amit P. - 13271 Help Desk Technician from Brampton

About

An enthusiastic and knowledgeable individual who is able to provide front line support as part of any IT Service Operation. A logical thinker who has handled 1st/2nd level support calls, analyze and investigate problems, implement fixes, escalate support calls to 3rd level and work closely with the service desk team for the past 9 years. Flexible, resourceful and willing to take full ownership of user problems until they are fully resolved. Hungry to learn IT from the ground up, and currently looking for a suitable position with an forward thinking company.
Occupation

Help Desk Technician

Work experience
2019 - Present
Help Desk Technician
Spark Power Corporation
2017 - 2019
first line technical support
Miller Thomson LLP
2014 - 2017
Application Support Specialist
Aizan Technologies
2010 - 2014
Service Desk Support
RBC
Education
2002 - 2006
Ryerson University
Bachelors Degree
Calendar
October 2021
SU M TU W TH F SA
Available
Unavailable

Skills

Active Directory
11 Y
AD
11 Y
Amazon Web Services
11 Y
AutoCAD
11 Y
C Programming Language
11 Y
C++
11 Y
Cisco Switches/Routers
11 Y
Cloud Computing
11 Y
Debugging
11 Y
Distributed computing
11 Y
Google App Engine
11 Y
Information Technology
11 Y
JIRA
11 Y
Microsoft Exchange Server
11 Y
Microsoft Office
11 Y
Microsoft Office 365
11 Y
Microsoft SharePoint
11 Y
Microsoft Word
11 Y
Powershell
11 Y
server deployment
11 Y
TCP/IP
11 Y
Troubleshooting
11 Y
Video Conferencing
11 Y
Windows Azure Platform
11 Y
Workstations
11 Y
Zendesk
11 Y

Other skills

computer development
Desktop deployment
Hardware Installation
hours support
Immediate office support
intermediate level programming
internal support
IVR
IVR deployment
Manage bug/support
Manage handoff
Microsoft OneNote
nationwide support
OS deployment and troubleshooting
Provide remote service assistance
service implementation
software assistance
Software license management
Support testing and deployment of new applications and systems
testing of hardware and software

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