Profile
Husam I. - 16771 Information Technology (IT) Analyst from Canada
Completed
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Assigned
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Payments
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Rate/hr
$23.34
User ID
Husam I. - 16771
Vaughan, Canada
6:44 AM, GMT -04:00

Husam I. - 16771 Information Technology (IT) Analyst from Vaughan

About

• troubleshooting experience with Windows 10, Office 365 (Outlook, Word, Excel, PowerPoint) suite of apps. • Knowledge of M365 suite of apps, like OneDrive, OneNote, Teams, Planner, etc. • Need exceptional knowledge in MS technology and at least 4 years of exp. • Azure Portal experience; Azure Active Directory, Licensing, Reporting. • Previous experience supporting and troubleshooting macOS MacBook workstations. • Previous experience with Audio/Video & Boardroom issues. • Previous knowledge and experience with WebEx. • VIP White Glove Support; troubleshooting VIP user issues quickly, with excellent customer service. • Xerox Printer Support expérience; Xerox Console Management. • Networking & Cabling experience. • Correcting hardware problems with supported desktops, laptops and peripherals by coordinating support with OEM vendors. • Managing returns on warranted parts and systems • Packaging and shipping replacement parts to customers • Maintaining standard software configurations, including troubleshooting, loading and configuring software images, supported applications and drivers • May lead the development of information technology and infrastructure projects • Installing, supporting and troubleshooting approved desktop software • Performing planned maintenance, moves, adds and changes • Provide support services to employees with technical problems and information technology issues involving desktop, laptops, PDA or network services from local personnel or from employees using network remote access (VPN) • Provides timely resolution of problems or escalation on behalf of the customers to appropriate technical personnel • Creating and maintaining images for standard systems • Recommends hardware and software solutions, including new acquisitions and upgrades • Demonstrates good judgment in selecting methods and techniques for obtaining solutions • Uses skills as a seasoned, experienced professional with a full understanding of industry practices, company policies, and procedures • Troubleshooting and resolving intermediate LAN connectivity incidents
Occupation

Information Technology (IT) Analyst

Work experience
2018 - Present
ENGINEER DESKTOP SUPPORT TECHNICIAN
MCDONALD'S RESTAURANT
2018 - 2018
ENGINEER DESKTOP SUPPORT TECHNICIAN
UNISYS - OMICOM - DDB
2016 - 2017
Desktop Support Technician
McDonald's
2014 - 2014
Desktop Support Technician
Loblaw's
2013 - 2014
Desktop Support Technician
CompuCom
2012 - 2013
Desktop Support Technician
Field Nation & Field Solution IN USA and Canada
2009 - 2012
Desktop Support Technician
Elissa Computer Solutions
2006 - 2009
PCS
PCS Solutions
1995 - 2005
Helpdesk Level 2 Technician
Aljazi Managed Services
Education
1980 - 1984
University of Yarmouk
Bachelor of Science
Calendar
September 2022
SU M TU W TH F SA
Available
Unavailable

Skills

Active Directory
25 Y
Backup & Recovery > Backups
25 Y
Cisco Switches/Routers
25 Y
LAN/WAN
25 Y
Laptops
25 Y
Mail Servers
25 Y
Microsoft Lync
25 Y
Microsoft Office
25 Y
Microsoft Office 2010
25 Y
Microsoft System Center Configuration Manager
25 Y
Microsoft Windows 10
25 Y
Microsoft Windows 2008 Server
25 Y
Microsoft Windows 7
25 Y
Microsoft Windows Server 2012
25 Y
Network Hardware
25 Y
TCP/IP
25 Y
Troubleshooting
25 Y
VMware
25 Y
Wi-Fi
25 Y
Windows Server
25 Y

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