Husam I. - 16771 Information Technology (IT) Analyst from Vaughan

• troubleshooting experience with Windows 10, Office 365 (Outlook, Word, Excel, PowerPoint) suite of apps. • Knowledge of M365 suite of apps, like OneDrive, OneNote, Teams, Planner, etc. • Need exceptional knowledge in MS technology and at least 4 years of exp. • Azure Portal experience; Azure Active Directory, Licensing, Reporting. • Previous experience supporting and troubleshooting macOS MacBook workstations. • Previous experience with Audio/Video & Boardroom issues. • Previous knowledge and experience with WebEx. • VIP White Glove Support; troubleshooting VIP user issues quickly, with excellent customer service. • Xerox Printer Support expérience; Xerox Console Management. • Networking & Cabling experience. • Correcting hardware problems with supported desktops, laptops and peripherals by coordinating support with OEM vendors. • Managing returns on warranted parts and systems • Packaging and shipping replacement parts to customers • Maintaining standard software configurations, including troubleshooting, loading and configuring software images, supported applications and drivers • May lead the development of information technology and infrastructure projects • Installing, supporting and troubleshooting approved desktop software • Performing planned maintenance, moves, adds and changes • Provide support services to employees with technical problems and information technology issues involving desktop, laptops, PDA or network services from local personnel or from employees using network remote access (VPN) • Provides timely resolution of problems or escalation on behalf of the customers to appropriate technical personnel • Creating and maintaining images for standard systems • Recommends hardware and software solutions, including new acquisitions and upgrades • Demonstrates good judgment in selecting methods and techniques for obtaining solutions • Uses skills as a seasoned, experienced professional with a full understanding of industry practices, company policies, and procedures • Troubleshooting and resolving intermediate LAN connectivity incidents