Raelene P. - 18954 Fiction Writer from London

My name is Raelene Pimenta. I recently worked as an Easyline Specialist for TD Canada Trust. I graduated from Fanshawe College, London with two diploma certificates being Professional Financial Services and International Business Management respectively. In the former program I have completed courses like Canadian Securities, Consumer Credit, Financial law, Insurance Planning, Retirement Planning, etc. In the latter program I have mainly worked on courses that developed my leadership skills as well as trained me to conduct competitive market analysis, market research, market expansion strategies, project management, human resource management, marketing etc. I have completed my bachelor’s degree in Business Management with finance specialization in Mumbai, India. Since I worked as mentioned above for TD Canada Trust, some of my accountabilities and achievements there were: • Met and surpassed metrics relevant to the role such as surveys, Advice, and efficiencies. • Ensured call resolution by meeting and surpassing relevant metrics. • Strong analytical and assessment skills throughout different encounters and situations that helps me provide useful advice in mitigating financial risk/loss. • Proficient and calm in deescalating situations by applying H.E.A.T and going above and beyond to resolve a customer’s concern and tracking the interaction using Salesforce. • Assisted a new hire class- Helped with chat and telephone support on different products, service, policies, and procedures. • Onboarded and provided guidance to peers on tips on saving handling time without compromising customer experience and compliance, increasing and meeting efficiencies. • Won competitions based on LEI, advice and efficiencies as well as submitted feedback and ideas about different possible banking developments.