Profile
Emmanuel M. - 16467 Help Desk Analyst - Systems from Canada
Completed
0
Assigned
0
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Payments
$0.00
Rate/hr
$30.79
User ID
Emmanuel M. - 16467
1:49 AM, GMT -04:00

Emmanuel M. - 16467 Help Desk Analyst - Systems from Toronto

About

• Versatile, high-energy, results-driven CompTIA Network+ Certified IT Analyst and System Administrator with broad-based experience in IT engineering, systems administration, network management, system operations, digital and telecommunications, data engineering, and IT service management. • Proven ability to combine technical expertise with strong business acumen and operational understanding; ensure all technical strategies and activities align with organizational goals. • Adaptable professional with a unique path of professional development in IT specialties and exceptional interpersonal skills who ensures that internal and external customers have reliable services. • Highly adept at leveraging technology to address and resolve issues, resulting in substantial gains in technical and business operations performance. • Demonstrated strengths in managing major transformation projects, process improvements, change management and facilitation of multiple projects. • Ability to distill complicated information to clear and concise messages for diverse audiences
Occupation

Help Desk Analyst - Systems

Work experience
2019 - Present
IT Support Analyst
Queens University
2018 - 2019
Law Library Assistant
Kingston Frontenac Law Association
2018 - 2018
Family Farms Market Associate
Memorial Centre Farmers Market
2018 - 2018
Tabulator Deputy Returning Officer
Kingston and the Islands Returning Office
2018 - 2018
Weehooey Student
Kingston Computer Services
2014 - 2021
Library IT Technician
Leeds and The Thousand Islands Public Library
Education
2022 - Present
Microsoft
Azure Fundamentals
2022 - 2022
CompTIA
Network+
2016 - 2018
St. Lawrence College
College Diploma
Calendar
August 2022
SU M TU W TH F SA
Available
Unavailable

Skills

Apple Mac
5 Y
Business Needs
5 Y
Firewalls
5 Y
Helpdesk
5 Y
Hyper-V
5 Y
Information Security > Data Security
5 Y
LAN/WAN
5 Y
Linux
5 Y
Microsoft Windows
5 Y
Network Management
5 Y
Networking
5 Y
Project Management
5 Y
ServiceNow
5 Y
Social Media
5 Y
Software as a Service
5 Y
Stakeholder Engagement
5 Y
System Administration
5 Y
Technical Documentation
5 Y
Troubleshooting
5 Y

Other skills

Desktop Virtualization

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