Emmanuel M. - 16467 Help Desk Analyst - Systems from Toronto

• Versatile, high-energy, results-driven CompTIA Network+ Certified IT Analyst and System Administrator with broad-based experience in IT engineering, systems administration, network management, system operations, digital and telecommunications, data engineering, and IT service management. • Proven ability to combine technical expertise with strong business acumen and operational understanding; ensure all technical strategies and activities align with organizational goals. • Adaptable professional with a unique path of professional development in IT specialties and exceptional interpersonal skills who ensures that internal and external customers have reliable services. • Highly adept at leveraging technology to address and resolve issues, resulting in substantial gains in technical and business operations performance. • Demonstrated strengths in managing major transformation projects, process improvements, change management and facilitation of multiple projects. • Ability to distill complicated information to clear and concise messages for diverse audiences