Jennifer L. - 14433 Media Events Co-ordinator from Toronto

Travel Consultant Flight Centre Travel Group June 2019 – November 2020 • Consulted with new and repeating clients regarding travel plans, visions, budgets of up to $35,000 and needs required to be met • Reception duties and responsibilities, including; talks Greeting guests, handling of incoming calls and directing them to correct agents, scheduling of meetings and appointments with clients • Communicated with clients via email, phone, web chat or in-person to answer inquiries and provide in-depth knowledge of travel procedures • Coordinated with other stakeholders, including suppliers, airlines, tour companies, hotels and cruise lines, to ensure accuracy and completeness for documentation and receipts • Achieved monthly sales targets and KPIs. Consistently achieved and set higher and new targets over my time with Flight Centre • Performed clerical and administrative tasks to support daily business operations • Provided immediate support and resolutions through emergency situation, such as issues at the destination or airport, cancellations and repatriation of clients due to COVID-19. Event Coordinator Freelance April 2015 – Present • Coordination of Baptism, Weddings, Birthday celebrations, Holiday events and Dinner • Through pre, day of execution and post event, I work closely with clients to ensure their vision comes to life • Tasks include meeting with clients, site inspections, building of Critical Paths and Timelines, staying within budgets, vendor sourcing and interaction, set up, day of execution, tear down, registration and crowd control Catering Manager Compass Group Canada September 2015 – June 2019 • General administration tasks, including; filing of invoices, answering emails, ordering of materials required for the workplace • Coordination of 50 plus events annually and day to day catering • Events included: Partner dinners, receptions, Board meetings/dinners, cocktail receptions, Annual General Meetings, charity events and learning sessions • Consulted with Executive Assistants, VPs, Directors, employees and Experience Teams to ensure all functions were executed smoothly and to the clients' vision and within budget. Budgets up to $130,000. • Collaborated with Executive Chefs on the creation of all menus, pricing and BEO’s to meet and reflect financial targets and client budgets • Invoicing, Accounts Receivable and processing of payments of all functions • Developed staff schedules to reflect labour needs, to stay within period budgets and declining balance • Hired, trained, and managed staffing team for both day-to-day catering and special event functions. Staffing ranged from 2 employees up to 25, depending on event/function • Collaborated with outside vendors and suppliers to bring in goods and materials required for clients events • Collaborated closely with the Compass Marketing Team to roll out marketing initiatives • Conducted market analysis and research between area competitors on menu