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Rate/hr
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User ID
Megha R. - 20513
Aurora, Canada
10:23 PM, GMT -07:00
Megha R. - 20513 Technical Writer from Aurora
About
*Enterprise Software professional with 1+ years of experience in Technical Writing and over 3 years of experience in Data and Business Analysis
* Proficient in composing end to end User Manuals / procedural documentation for software applications/products
* Contributed to a 66% reduction in customer interaction time by proactively creating Customer Interaction Templates
Other areas of expertise: Online Documentation, Technical Documentation, SEO, Report Development and Data Analysis
Occupation
Technical Writer
Work experience
2021 - Present
Technical Writer
Royal Tech Solutions
2020 - 2020
Customer Service Representative
Bill Gosling Outsourcing (Collection)
2019 - 2020
Customer Relationship Management Business Analyst
Royal Tech Solutions
2014 - 2017
Business Intelligence Developer
Speridian Technologies
Education
2010 - 2014
LBS Institute of Technology
Bachelors Degree
Skills
Adobe Photoshop
1 Y
Android
1 Y
Business Processes
1 Y
Business Requirements Documents
1 Y
Communication Skills
1 Y
Dashboards
1 Y
Data Migration
1 Y
Data Visualisation
1 Y
Debt Finance > Debt Recovery
1 Y
Decision-making Skills
1 Y
Linux
1 Y
Microsoft Excel
1 Y
Proactive
1 Y
Process Improvement
1 Y
Sales Revenue
1 Y
Salesforce.com
1 Y
Search Engine Optimisation
1 Y
Software Documentation
1 Y
Standard Operating Procedure
1 Y
Technical Documentation
1 Y
User Experience
1 Y
WordPress
1 Y
Other skills
authoring tools
user guide creation
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