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Renata L. - 16332
London, Canada
4:03 AM, GMT -05:00
Renata L. - 16332 Information Service Manager from London
About
15+ years of IT experience focused on service desk, process improvement and itil implementation.
Occupation
Information Service Manager
Work experience
2022 - Present
Senior research analyst
Info-Tech
2021 - 2022
Problem Manager, Problem Manager
Manulife
2018 - 2021
IT Service Coordinator
Siskinds LLP
2018 - 2018
IT Project Manager
Stronghold Services Corporation
2016 - 2017
IT Change Coordinator
Northbridge Insurance
2015 - 2016
Service Desk Reporting Analyst
Poly Services
2010 - 2015
IT Service Analyst Leader
Ibm
2009 - 2009
Junior Engagement Manager
Ibm
2006 - 2009
Mainframe Systems Operator
Ibm
Education
2006 - 2012
Esamc
Bachelors Degree
Skills
Business Processes
15 Y
Citrix Winframe
15 Y
DB2
15 Y
Helpdesk
15 Y
Information Technology
15 Y
ITIL
15 Y
ITSM
15 Y
Maximo
15 Y
Microsoft Excel
15 Y
Microsoft Office 365
15 Y
Microsoft SharePoint
15 Y
Servers
15 Y
Service Desk
15 Y
Service Management
15 Y
VMware
15 Y
Other skills
CICS/ESA
Computer Associates Unicenter CA-7
JES2
JES3
z/OS
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