Gaganajeet Singh H. - 16776 Information Technology (IT) Analyst from Toronto

• More than 1 year of experience as an IT support and service desk who makes sure the hardware and software are always trustworthy to ensure employee productivity such as wireless networks, printers, PC’s, and handheld devices • Managed Windows Active Directory i.e., Adding and removing users, group policies • Installing various OS including Windows 10, Windows Server 2019, and Linux • Installing and solving users’ problem related to Microsoft Office 365 • Managing and patching cables on switches and routers according to their subnets and ports • Working on projects with project Coordinator and stakeholders • Utilize ticketing tool for management of Incident, Service & Problem items – Cherwell Service Management • Troubleshooting network connectivity (VPN, Wi-fi) • Testing development and production environment for the applications and providing insights and recommendation