Cathleen M. - 14873 Business Consultant from Kitchener

• 5+ Years of IT experience with diversified exposure to the fields of Talent Acquisition, Business Analyst, management and HR. • Documentation of existing and future business processes by creating use-case diagrams and process flow diagrams. • Effective communicator with excellent negotiation skills, leadership qualities and analytical thinking. • Competence in writing reports and making presentations to highlight the requirement changes and needs of the management. • Hands on experience for report generation and creating dashboards in PowerBI platform. • Interaction with all stakeholders on a daily/ weekly basis for smooth processing. • Closing all the SLA L1 level queries of employees as helpline tickets on time as assistance. • Analysing various data model to deliver logical conclusions. • Monitor degree of compliance to the new processes and take (or recommend) interventions to allow effective working. • Expertise in excel workbooks and proficient in SQL programming