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User ID
Eduardo Hartz L. - 13972
Toronto, Canada
10:32 AM, GMT -05:00
Eduardo Hartz L. - 13972 Help Desk Technician from Toronto
About
Strategic IT Help desk promotes 6 years of IT experience, including high-volume ticket management. Assists end-users with access issues, software upgrades, and workstation configuration. Proven willingness to take on any task to support team and help business succeed. Offers strong customer service and troubleshooting abilities.
Occupation
Help Desk Technician
Work experience
2014 - 2019
Technical Support Analyst
STI Society Tecnologia da Informação Ltda
2012 - 2013
Information Technology Help Desk
Universidade Feevale
Education
2011 - 2018
Universidade Feevale
Bachelor's degree
Skills
Active Directory
7 Y
Agile Methodology
7 Y
Cascading Style Sheets
7 Y
Communication Skills
7 Y
Customer Service
7 Y
Debugging
7 Y
English
7 Y
Helpdesk
7 Y
HTML
7 Y
Microsoft Exchange Server
7 Y
Microsoft Office
7 Y
Microsoft SQL Server
7 Y
Microsoft Windows 7
7 Y
Microsoft Windows XP
7 Y
Portuguese
7 Y
Scrum Methodology
7 Y
Specifications
7 Y
SQL
7 Y
Troubleshooting
7 Y
Windows Azure Platform
7 Y
Workstations
7 Y
Other skills
IT experience
volume ticket management
About
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